Before returning items to us, please read and follow the instructions below. You can also contact us by email to live help, where one of our customer sales representatives will be glad to help you.
Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
1. Quality Issues:
If a product has quality problems within 30 days of customers receiving it, karryshop.com will be responsible for exchanging your item or returning a full refund. After confirming that the product has not been damaged on purpose, we will send a refund or exchange the product. Quality problems caused by manufacturing include such things as motherboard damage, screen damage, accessories damage, malfunctioning buttons.
2. Non Quality Issues:
If customers wish to return an item for non quality reasons within 7 days after receiving the product, we will return 80% the full price (20% will be withheld to cover the shipping fee).
Returned products should be in original condition with original packaging. If an accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from the refund.
Cancelling Orders (Before delivery)
If an order is canceled before delivery, no fee will be charged.
